End-user training, super-user coaching, go-live support and hypercare.
Step 1 · Template
Steps 2–6 · Site roll-out
Ultimo Configuration
0.5 – 1.0 × ARR
The more process flows and integrations, the higher the factor. A basic setup with standard workflows sits at 0.5×; complex multi-site configurations with deep ERP integrations move toward 1.0×.
Asset & Maintenance Data
0.5 – 1.5 × ARR
Depends on current data maturity. Well-structured data in an existing system (migration) keeps the factor low. Data in Excel or requiring as-built surveys raises it. Same applies to maintenance plans — structured migrations beat building from scratch.
In the Netherlands, capacity was the primary driver of our growth. With the expansion into the European market and AI technology, sales has become our critical bottleneck. Quotation approval volume is our key success parameter for DACH and EU.